Questions
Frequently asked questions
What the referral line does, what it does not do, and what happens after you are transferred.
Is GoCruizo a cruise line or a travel agency?
No. GoCruizo.com is an independent referral service. We answer cruise enquiries by phone and connect callers with a licensed third-party travel agency. We do not operate ships, we do not sell travel and we do not take bookings or payment.
What happens when I call?
You describe the trip you have in mind: region, rough dates, who is travelling and roughly what you want to spend.
Your call is then transferred to a licensed third-party travel agency. An advisor there checks current availability and fares with you on the line and talks through cabins, ports and dates. Nothing is charged unless you decide to book.
Does it cost anything to call?
GoCruizo does not charge a fee for the call or for the referral. Standard charges from your own phone carrier may apply, as they would for any call you place.
Who takes my payment if I decide to book?
The licensed third-party travel agency does. That agency is solely responsible for the quote, the booking, ticketing, payment processing and everything that follows, including changes, cancellations and refunds. GoCruizo never handles payment details.
Which cruise lines can I ask about?
You can raise any sailing you are interested in. What the agency can quote and book depends on the cruise operators it is authorised to sell, and the advisor will tell you on the call what is available to them.
When is the phone line answered?
The line is answered 24 hours a day, 7 days a week, including weekends and public holidays.
How does GoCruizo make money?
We are compensated by the travel agency for qualifying calls we connect. GoCruizo does not add any fee to your booking; the price you are quoted comes from the agency and the cruise operator.
Do you record calls or store my personal information?
GoCruizo does not collect personal details through this website — there are no forms and no accounts. Once your call is transferred, the receiving travel agency handles it under its own privacy and call-recording practices, and it will tell you if a call is recorded.
How we handle the limited information this website does collect is set out in our Privacy Policy.
Can you stop calling me or remove my number?
Yes. Ask the advisor on the call, or email us at support@gocruizo.com with the number you want suppressed, and we will add it to our internal do-not-call list.
Still unsure whether this is the right call to make? Ring the line and ask — there is no obligation to book, and the advisor can tell you in a couple of minutes whether they can help.